Complete Guide to Salik Balance Check, Online Activation, and Recharge

What Is Salik and How It Works

Salik is Dubai’s electronic toll collection system, designed to ease traffic flow and reduce congestion on the city’s major highways. Operating without the need for toll booths, Salik allows drivers to seamlessly pass through designated toll gates. Each vehicle must have a registered Salik tag, which is scanned when passing through the toll plaza. The system then deducts the fee directly from the user’s Salik prepaid account. Familiarity with Dubai’s road rules, including speed limits, parking zones, and toll systems, is essential for both residents and visitors to navigate Dubai effectively and avoid fines.

Toll gates are installed on several important roads and bridges, including Sheikh Zayed Road (e.g., Al Barsha and Al Safa Gates), Al Garhoud Bridge, Al Maktoum Bridge, Airport Tunnel, Jebel Ali, and other strategic traffic points.

Salik Card Online Activation Guide

To use Salik, drivers must purchase a Salik tag, available online, at gas stations, or customer service centers, register the tag to their vehicle, and top up their Salik account to maintain a sufficient balance. You can easily activate your Salik tag via the official website, the RTA Dubai app, or by sending an SMS.

To activate, you’ll need:

• Your Salik tag number
• Vehicle registration details
• A valid UAE mobile number
• Email address (optional, for account notifications)

Simply enter this information on the website or app, along with the 4-digit PIN you created.

If you prefer SMS, send the activation code, tag number, vehicle registration number, and Emirati code to 5959. Once the tag is activated, you’ll receive a confirmation, and your Salik account will be ready to use.

Make sure the tag is properly attached to your windshield before using Salik routes.

Important Instructions on Salik Recharge

Salik can be topped up in several convenient ways: via the official Salik website, the RTA Dubai app, bank ATMs, mobile banking apps, or via SMS if your mobile number is registered.

Before recharging your Salik account, make sure that your card number and account details are accurate to avoid unsuccessful transactions. Mistakes can delay the process or send the balance to the wrong account.

Keeping your Salik balance replenished ensures seamless travel through Dubai’s toll gates without the risk of fines or low balance notifications.

Each method offers real-time updates, and once your transaction is successful, you’ll receive a confirmation message and see an updated account balance.

You can also enable notifications via SMS or email to alert you when your balance drops below a certain threshold.

How to Check Salik Balance

There are several quick and simple steps to check your balance

• Via SMS message

  To check Salik balance SMS, simply send a text message from your registered mobile number. Enter BAL followed by a space and your Salik account number (or tag number), then send it to 5959. For example: BAL 12345678.

  You’ll soon receive an SMS response showing your current balance. Make sure you’re using the mobile number associated with your Salik account.

  Standard SMS charges may apply, depending on your mobile operator.

• Via Website

  You can easily check your Salik balance online on the official Salik website. Visit www.salik.rta.ae, log in to your account, and your balance will be displayed on the dashboard. If you don’t have an account yet, you can create one using your Salik tag number and car details.

• Via App

  Download the RTA Dubai app. After logging in with your account credentials, go to the Salik section to view your current balance and other account information.

These options allow you to manage your Salik account, top up your balance, view transaction history, and more, anytime, anywhere.

How to Check Your Salik Statement Online

If you want to get a complete picture of your toll activity, such as when and where toll charges were applied, how much was withdrawn, and how often you passed through each gate, you can access your Salik account statement online. This can be done via the official website at www.salik.rta.ae or through the Smart Salik APP.

After you log in using your account number and PIN code, navigate to the “My Transactions” or “Statement” section. There, you can select a specific date range and view or download a complete record of your toll activity. The statement will display:

• Date and time of each trip
• Name of toll gate (e.g. Al Maktoum Bridge, Al Ittihad Road, Al Mamzar North, South Al Mamzar)
• Amount withdrawn
• Current salik balance

This feature will help you manage your account more effectively.

Common Issues During Salik Recharge and How to Fix Them

Recharging your Salik account is generally a straightforward process, but sometimes, problems may arise.

• When performing a Salik balance check via SMS or the Dubai Drive app, ensure your account details are accurate to avoid errors.
• If you experience delays in your balance updating after a payment, wait a few minutes before trying again. Should the problem persist, contact the Salik call center or speak with a customer service representative.
• If you notice repeated charges or discrepancies after topping up, review your transaction history carefully. You may need to contact your bank and Salik support to resolve the issue and request adjustments.
• Make sure your tag is properly activated before you pay. Attempting to top up an inactive or unregistered tag will not work.

By paying attention to details and acting quickly when something goes wrong, most Salik top-up problems can be resolved easily.

How to Set Up Auto-Recharge in Salik

To ensure your Salik account balance remains sufficient, consider setting up automatic recharges. You can activate this feature by logging in to your account on the official Salik website, through the RTA Dubai app, or via your bank’s online portal, if supported. Choose your preferred language during setup and link your credit or debit card.

Once enabled, the system will monitor your balance and automatically add funds when it falls below your selected threshold. If you need help, contact Salik support by phone, and a customer service representative will assist you.

This way, you avoid manual payments and reduce the risk of toll payment issues.

How to Contact Salik Support for Help

You can call Salik Customer Service at 800 SALIK (800 72545). This toll-free number is available in the UAE and connects you directly to a support team. For international users, call +971 4 233 5000.

For written inquiries, you can email salik.support@rta.ae, where you can send screenshots or documents related to your request.

Salik also offers a chatbot via the RTA Dubai app and website, which provides quick answers to frequently asked questions and guides you through basic account tasks.

If you prefer to speak to someone in person, you can visit a Salik Customer Service Center. Locations include selected RTA branches and service centers in Dubai. Salik Support is ready to assist you most conveniently.